Refunds and billing

The plans and prices shown on our Pricing page are proposed commercial rates that take effect only when the signed release ships. Throughout the current Open Test, Scena Studio does not sell plans, request a payment method or charge for access. If you use your own API key, your provider bills that usage under its own terms.

All Scena Studio prices are listed in United States Dollars (USD). At checkout, the total displayed before you confirm payment is the complete price, with applicable VAT, GST, or local sales tax calculated based on your billing location and itemized clearly on screen. There are never hidden setup fees, card surcharges, or surprise add-ons.

All online payments are processed by Stripe, Inc. (certified to PCI-DSS Level 1, the highest level of payment security). Stripe processes your card or local payment method and emails your official receipt immediately upon payment. Charges appear on your bank or card statement as SCENA STUDIO.

Your payment to Scena Studio LLC covers your desktop software licence (Creator or Studio). Generation usage on third-party AI services (Kling, Google Veo, Runway, Luma, MiniMax, fal.ai, Replicate, OpenRouter, etc.) when using your own API keys is billed directly by those respective services under their own billing terms; Scena Studio adds 0% markup and cannot refund charges billed to your card by third-party AI providers.

Monthly and yearly plans renew automatically at the end of each billing cycle at the rate you subscribed at, until you cancel. For yearly plans, we send an automated reminder email 7 days before your renewal date so you are never caught off guard by an annual charge. If we ever change the price of a plan, we give existing subscribers at least 30 days’ advance email notice before the change applies to their next renewal.

You can cancel a monthly or yearly subscription at any time from Account → Plan → Cancel subscription inside the desktop app, or by clicking the Manage subscription link at the bottom of any Stripe receipt email. No phone call, no support ticket, and no retention maze.

When you cancel, your paid plan remains fully active until the end of the billing period you already paid for. At the end of that period, the app transitions smoothly to the Free ($0) plan, and all of your local project folders, scripts, and rendered videos remain 100% intact.

Lifetime Licences (Creator Lifetime at $199 once; Studio Lifetime at $449 once) are billed once with zero recurring charges. They cover every 1.x release on the plan’s allowed PCs.

If Scena Studio is not the right fit for your workflow, request a refund within 14 calendar days of your first payment for any paid plan (Monthly, Yearly, or Lifetime) and we will refund 100% of the purchase price, no questions asked.

For subscription renewals, we also issue a full refund if you contact us within 14 days of the renewal charge and have not run jobs in the app during the new billing period. To request a refund, click the refund link in your receipt or email support@scenastudio.app with your account email or receipt number. We initiate the refund within 1 to 2 working days, and funds return to your original payment method within 5 to 10 working days depending on your bank.

Consumers in the European Union (EEA), the United Kingdom, and several other jurisdictions have a statutory 14-day right to withdraw from distance purchases. While statutory withdrawal rights for digital software supplied immediately can end once you consent to download and activate the software, Scena Studio’s 14-day money-back guarantee in Clause 08 applies unconditionally either way — even after you have installed, activated, and tested the app. Nothing in this policy limits any mandatory rights granted by your local consumer protection laws.

When you upgrade from Creator to Studio, your 3-PC seat limit and Studio features unlock immediately, and you are charged only the prorated difference for the remainder of your current billing period. When you switch from Studio down to Creator, the change takes effect automatically at your next renewal date so you keep the Studio features you already paid for.

If an automatic renewal charge fails (for example, due to an expired card), Stripe retries the payment over a 14-day grace period and emails you a secure link to update your payment method. If payment still cannot be collected after 14 days, your account simply moves to the Free ($0) plan and nothing on your PC is deleted or locked.

Every Stripe checkout and receipt link allows you to enter your company name, registered business address, and VAT/GST or Tax ID to generate a compliant tax invoice for your accounting records. If you need a custom invoice adjustment, write to support@scenastudio.app.

The Free plan costs $0 with no time limit. Complimentary Studio Lifetime Licences earned by submitting a usable bug report during the Open Test are granted free of charge, carry no cash value, and cannot be exchanged or refunded for money.

If you ever see an unfamiliar charge or made a purchase by mistake, please email support@scenastudio.app with your receipt number or account email before filing a dispute with your bank. Every billing message is answered by a human within one to two working days, and we resolve refund requests directly and promptly.